Help
Questions, answered plainly.
If what you need isn't here, write to us — a person reads it.
01
Before you start
- No. It helps if you have documentation of your condition, but a doctor can work from a clear account of your history. Bring whatever you have.
- Two reasons. Your conversation becomes a medical record and needs an account to live in, and requiring an account keeps the doctors' limited time for people who genuinely want to be seen.
- Everything up to the doctor's decision is free — registering, the whole intake conversation, and the doctor reading your case. You are asked to pay only after a doctor confirms they will issue a prescription, and you will have seen the price for the kind of consultation you chose before it began.
- Yes. If you have no ΑΜΚΑ, the prescription is issued against your passport and emailed to you. You will still need to collect it from a Greek pharmacy.
02
During the session
- Both, and we always label which. A guided intake asks the formal history questions. A licensed doctor then reads everything, asks anything further themselves, and makes every decision. We will never let you believe software is a doctor.
- If you go quiet for more than 15 minutes the session closes itself. Nothing is charged and nothing is held against you — start a new one whenever suits you.
- Most sessions run about five to ten minutes end to end, though that depends on how much the doctor wants to ask. There is no timer pushing you along.
03
Prescriptions and pharmacies
- If you have paperless prescribing activated, as a code on your phone within moments. If not, as a document by email. Our activation guide walks through switching paperless on.
- Any pharmacy that stocks medical cannabis — not all of them do. It is worth phoning ahead rather than making the trip twice.
- That is set by the product and the pharmacy, and we have no part in it. Your doctor will tell you what they are prescribing so you can ask in advance.
- Start a new session. A repeat is a fresh clinical decision, so it is a new consultation at the same fee.
- Greek law allows one prescription per calendar month, so in practice you need one session. We allow up to 10 starts a month, which leaves plenty of room if a session closes early, your connection drops, or you simply want to come back and finish another time. Almost nobody gets near it, and the count resets on the first of every month.
04
Your data
- You, and the doctor treating you. It is stored encrypted, and it is never used for our analytics or shown to anyone else here.
- Yes. Write to us and we will delete what the law allows us to delete and explain what we are obliged to keep, and for how long. See the privacy policy.
- Nothing that identifies you, and nothing from your consultation. Your conversation is seen only by you and the doctor treating you.
Still unsure?
Ask us anything before you begin. There is no obligation attached to a question.