From registering to holding a prescription, usually in one sitting.

Name, email, date of birth. We ask you to register before the conversation starts — partly so your record has somewhere to live, and partly because it keeps the doctors' time for people who actually want to be seen.

No payment details at this stage. Nothing is charged here.

A guided conversation, in writing, at your own pace. It asks why you're here, what your condition has been like, what you have already tried, whether you have used cannabis before, and it makes sure you understand what a prescription does and doesn't mean.

If you go quiet for more than 15 minutes the session closes itself and nothing is charged. You can start again whenever you like.

The doctor is notified the moment your session opens, and receives a written summary of everything you have said, ready to read. They go through it, ask any follow-up questions themselves, and then tell you where they stand.

You are not always talking to the doctor directly — and we will always tell you which is which.

If the doctor confirms they will issue a prescription, you're asked to pay for the consultation — the price you saw when you chose it, at the start. All payments are processed by Stripe or Viva Wallet. If the answer is no, the session ends here and costs you nothing.

The fee is for the consultation, not for the medicine. The medicine is paid for at the pharmacy.

The doctor issues it through Η.ΔΙ.Κ.Α., the Greek national e-prescription system, using their own credentials. How it reaches you depends on your paperwork — to your phone if you have paperless activated, otherwise to your email.

Then you rate the session out of five. We read every one of them.